We've heard from the top about what's going on at the Studio. Here's what was sent out and you can also find it here.
Server Offline
down for maintenance
Our server is currently down for extended maintenance and we would like to send you our huge apologies. I would love to be able to give you a clear timeline for when the problems will be resolved, I do not have all the answers.
What we do know is two-fold:
We have our data.
We will be back online.
The server is fine. The set-up for the new server was done incorrectly and we are working on restoring it, and making some improvements to prevent recurring, extended, downtime.
Worst case scenario: we need to rebuild and will be will be back online this month.
Best case scenario: we are back up within 24 hours
We will extend any download times as needed, once we are back online. Please contact customerservice@digitalscrapbookingstudio.com: Rebecca or Steph will be happy to assist you with your needs.
In the meantime please check our Facebook page for updates; and continue to post your beautiful layouts in our Facebook group. The Studio is not the same fantastic place without all of you!
And from me personally, please understand this is my not just my job, this is my everything. I am working tirelessly, from all angles, to get this resolved and stable. I am truly sorry for the inconvenience.
Thank you for your continued patience and support.
Big smooches,
Toiny,
The entire Studio Design & Admin Team
Have a great evening!!
-Jen
